Software for
Human Agency

At The MASS Lab, we design technology that expands what people can do - not replaces them.
We build and run managed, sovereign AI — Token Holder, KnowMessenger, and MASS Lab Connect — so you stay in control of your data and can prove what the AI did.

Financing partners in progress. Net 30/60/90 terms expected pending approval.

Futuristic building illustration

About The MASS Lab

The MASS Lab is a creative technology studio building the tools, products, and systems that shape tomorrow. We believe software is not just code — it's matter, and it can be shaped to unlock human potential.

Mission

Using software to augment the future.

Vision

A future with Human Agency to create what matters, where it matters, with matter.

The MASS Lab production facility

The MASS Lab Ecosystem

One stack. Three front doors.

Managed, sovereign AI — built so you always know, and can prove, what the AI did. Token Holder is the trust layer, KnowMessenger is where you work, and MASS Lab Connect runs it for your business.

Live

Token Holder

For builders & regulated teams

Trust, identity, and audit for AI agents — a cryptographically-signed record of everything the AI touched.

  • Per-agent, role-based access across your data sources
  • Tamper-evident, signed audit chain you can verify
  • Revoke all AI access in seconds — your keys, your data
Explore Token Holder

tokenholder.io

Live

KnowMessenger

For individuals & teams

Your AI-organized workspace. Chat with your own knowledge — it remembers, it reminds, it connects.

  • Chat over your own files and business memory
  • Dashboards and reminders that come to you
  • Connects the apps you already use — every access audited
Open KnowMessenger

knowmessenger.com

Live

MASS Lab Connect

For regulated practices & SMBs

Managed, verifiable AI that connects your existing customers to your practice — every call answered and every intake captured, on a dedicated instance you own and can prove.

  • 24/7 AI voice and intake, tuned to your practice
  • CRM and scheduler integration, set up for you
  • Every call and intake written to a tamper-proof audit chain you can verify — powered by Token Holder
Book a demo

massleadconnect.com

Process & Acceptance Criteria

Our structured approach reduces risk and ensures successful delivery through clear milestones and acceptance criteria

1

Discovery & SOW

We collaborate to define goals, success metrics, and acceptance tests. Every project begins with a clear Statement of Work that outlines deliverables, timelines, and measurable outcomes.

2

Milestones

Structured development phases ensure consistent progress: Design Freeze → Alpha Release → Beta Testing → Production Launch. Each milestone includes defined acceptance criteria.

3

Review & Acceptance

Work is formally reviewed and accepted against the SOW criteria at each milestone. This ensures alignment with your expectations and business requirements throughout the project.

4

Handover & Support

Comprehensive documentation, training sessions, and a 30-day stabilization period ensure smooth transition. Optional ongoing support plans available for continued success.

All projects include defined acceptance criteria, milestone approvals, and documented handover to reduce risk and accelerate time-to-value.

Financing & Payment Options

Start today. Pay on terms.

We're lowering barriers to creation with clear SOWs, milestone-based invoices, and flexible terms. Net 30/60/90 and monthly installments are expected pending partner approval (in progress).

Milestone-based invoicing & acceptance
Limits sized to project scope and history
No prepayment penalty
Financing details (pending)Start a project

Partner onboarding is in progress. Terms will be confirmed upon approval.

Eligibility Checklist

Registered US business (EIN)
Active business bank account
Recent revenue or invoices
Signed SOW & project plan

If you're interested in financing, check the box in the project request form below and we'll notify you upon partner approval.

Ready to Start Your Project?

Tell us about your project and we'll provide a detailed proposal with timeline, pricing, and next steps

Project Request Form

Fill out the details below and we'll get back to you within 1 business day

Project Information

Contact Information

OFFICE

MASS LLC
1401 Lavaca Street, Unit #312
Austin, TX 78701

Quick Response Promise

We respond to all project inquiries within 1 business day. For urgent matters, call us directly at the number above.

What Happens Next?

We'll review your project details

Schedule a discovery call within 24 hours

Provide a detailed proposal with timeline & pricing