Payment Terms
Standard Payment Terms
Our standard payment terms are Net 30 days from invoice date. Invoices are issued upon completion of each milestone as defined in your Statement of Work (SOW). If your SOW says something different, the SOW controls.
Payment
Financing
Financing may be offered for some projects through third-party lenders, under the lender's own separate terms. See our financing page.
Accepted Payment Methods
- • ACH/Wire Transfer (preferred)
- • Check
- • Credit Card (3% processing fee applies)
Milestone Payments
Projects are typically structured with the following payment milestones:
- • Upon SOW Execution: 25% deposit
- • Design Approval: 25%
- • Beta Delivery: 25%
- • Final Delivery: 25%
Custom milestone structures available for projects over $100,000
Late Payment Policy
Payments received after the due date are subject to:
- • Late fee of 1.5% per month (18% APR)
- • Suspension of work after 15 days past due
- • Acceleration of all remaining payments after 30 days past due
Disputes
Payment disputes must be submitted in writing within 10 days of invoice receipt. Undisputed portions must be paid according to standard terms. We work diligently to resolve all disputes within 5 business days.
Last updated: October 10, 2026
For billing inquiries, contact billing@themasslab.com